Refund Policy
Something not quite right? We'll gladly accommodate returns within.
To start a return or exchange, please contact us at support@luxeenvue.com or through our contact form.
Returns & Exchanges Disclaimers
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Return Shipping Costs: Customers are responsible for return postage costs.
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Tracking Numbers: If an order is being returned to us, you must provide us with a tracking number to ensure proof of delivery. Refunds or replacements will not be issued until we've received the returned order.
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Refunds: Refunds will be issued within 5-7 business days after receiving the returned order.
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Please note: Refunds may take up to 10 business days to process depending on your bank.
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Non-Refundable Services: Shipping, shipping protection, priority processing, and priority shipping fees are non-refundable if the customer cancels their order at any time.
Canceled Orders
Cancellation Fee: All canceled orders will incur a 30% restocking fee.
Policy Statement:
Due to logistical and regulatory considerations associated with our operational base in Europe, we regret to inform our customers that we are unable to process product exchanges for orders originating from North America. This policy is aimed at maintaining efficient and cost-effective operations, ensuring compliance with international trade regulations, and providing the best possible service to our customers within our operational capabilities.
Details:
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Geographical Scope: This policy applies exclusively to customers whose shipping addresses are located in North America, including the United States, Canada, Mexico, and the Caribbean.
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Affected Services: The restriction pertains only to the exchange of products. Customers in North America may still avail themselves of other services, including returns for refunds and customer support, in accordance with our standard terms and conditions.
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Exceptions: At this time, there are no exceptions to this policy. We apologize for any inconvenience this may cause and appreciate your understanding.
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Alternative Solutions: Customers in North America who require assistance with a product issue are encouraged to contact our customer support team. We will endeavor to provide the best possible solution within the constraints of this policy.
Returned Orders
Restocking Fee: All returned orders will incur a 30% restocking fee.
Shipping Label: Customers are responsible for printing their own shipping label to send the item back to the provided address.
Customers are responsible for return postage costs.
Additional Information
Wrongly Sent Orders: If an order was sent incorrectly, a replacement will be issued. If the customer prefers a refund instead, they will still be responsible for shipping the item back. Return Address for our warehouse:
Yang Hua 19129531461
Futian Street, Futian District, Shenzhen City, Guangdong Province
904 Hongtu Building, Fuxing Road, Fuqing Street